Unassigned work is counting as having capacity
The unassigned work feature enables buckets that you can place hours into for work that is unassigned. This is a very useful feature for forecasting work. However, when we include the forecasted, unassigned work in utilization reports, the UW bucket has capacity and skews the utilization for the resource group, giving us lower than actual utilization numbers. The UW buckets should have 0 utilization across the board since they are not an actual resource.
Lee Zenke shared this idea